Friday, April 24, 2015

Week's End Report - April 24, 2015

Tip of the Week!

Did you know that Ivy Tech’s Blackboard system is hosted by Blackboard? Blackboard has four dedicated servers for Ivy Tech and they are located in the state of Virginia. Occasionally one of the Blackboard servers will experience an issue that will cause you or your students to have difficulties accessing or using the system. When you report an issue to us, it’s helpful for us to know which Blackboard server you’re logged in to.

To learn which Blackboard server you’re logged into, go to the following link: https://online.ivytech.edu/webapps/blackboard/amiup.jsp

You’ll get something that looks like this:
amiup.jpg

At the very end of this text string you’ll see the letters “app” followed by a two-digit number. That two-digit number is your server number (in the image above we see “app03,” meaning we’re logged in to server 3).

When you’re submitting a helpdesk ticket or calling the helpdesk for assistance, here’s information that you and your students can provide us that will help us resolve the issues you’re experiencing more quickly:
  • Your name and username
  • Your course ID (ex. ACCT101-00X-X1-201430)
  • The exact location of the issue (ex. Grade Center > Test 3 column > Ivy Student or Class Sessions > Session 3 > Quiz 2)
  • The exact nature of the issue- there’s no such thing as too much detail!
  • The Blackboard server you’re on (as described above)

GoToMeeting Training Opportunity

McGraw-Hill Security Update

  • If you or your students receive an e-mail from networkedumcgrawhill@gmail.com requesting personal information, do NOT reply
  • This is a third-party communication and is not affiliated with McGraw-Hill
  • McGraw-Hill never requests social security numbers and under no circumstances should anyone provide this information
  • For more information about McGraw-Hill’s privacy practices, visit www.mheducation.com/privacy

E-mail Maintenance/Downtime

  • Exchange e-mail for faculty and staff was down for maintenance from 11:00-11:30 pm on Wednesday, April 22nd

Helpdesk Updates

  • Muncie/Fisher location was without internet from approximately 9:20 am - 12:22 pm on Monday, April 20th

Pearson

  • Pearson MyLabs and Mastering products experienced issues on Monday April 20th that may have caused users to experience issues accessing courses between 7:30 pm and 2:00 am on Tuesday, April 21st
  • Pearson MyLabs and Mastering products experienced issues on Tuesday April 21st that may have caused users to experience issues accessing courses between 10:30 pm and 2:00 am on Wednesday, April 22nd
  • Pearson will be performing maintenance on Saturday, April 25th from 1:00 am - 3:30 am., during this time new users will be unable to register and new courses cannot be created
  • Pearson will be performing maintenance on Saturday, May 23rd from 1:00 am - 7:30 am., during this time users will be unable to access any course (alternative access will be available, for list of alternatives see: http://pearsonmylabandmastering.com/altsignins/)

Blackboard Upgrade/Notification

  • Effective Saturday, May 16th, Blackboard will contain only courses that are two years old or newer. This means that courses from Summer 2011 (201110) through Spring 2013 (201230) will no longer be available on Blackboard.
  • Prior to this switch, please make sure you archive, export, copy or download any materials you need from courses from these semesters.
For more information about archiving and exporting, see the website: http://bit.ly/idcbbexportarchive
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