We have a lot of updates this week! This weekend the second phase of the e-mail upgrade will take place, multiple Pearson outages were reported, and several new resources were made available.
New Resources
Three new videos have been created for SafeAssign:
E-mail Upgrade
- The second phase of the e-mail upgrade will place beginning at 11 pm on Saturday, Feb. 21st and will run through noon on Sunday, Feb. 22nd
- The upgrade may result in periodic e-mail system outages
- E-mail delivery may be delayed however no e-mail will be lost
- If possible, prior to the outage, empty your “Deleted Items” folder
- Following the upgrade, a four-digit PIN or password will be required in order to use Ivy Tech e-mail on a mobile device
- Questions or concerns about this upgrade can be directed to Exchange-Deployment-Team@ivytech.edu
Pearson Issues
- Multiple Pearson system issues from 12:04 am – 2:45 am Monday, Feb. 16th. Impacted MyLabs and Mastering systems
- Pearson issues impacting MyLab and Mastering courses occurred beginning approximately 8:03 am on Monday, Feb. 16th and ending around 11:58 am
- Pearson issues impacting MyLab and Mastering courses as well as MyLabsPlus and Learning Studios courses occurred beginning approximately 1:07 pm on Monday, Feb. 16th issues were resolved at approximately 6:31 pm
- Pearson completed emergency maintenance resulting in MyLab and Mastering courses being unavailable between 3:00 am and 4:15 am on Weds. Feb. 18th
- Issue impacting Mastering courses began approximately 11:56 am Feb. 18th and ended approximately 12:09 pm
Training
McGraw-Hill Maintenance
- McGraw-Hill will be performing maintenance on the Connect systems on Friday, Feb. 27th between 4 am and 9 am EST. The systems are not expected to be down during this time, however they may be slower than usual.
System Updates/Maintenance
- Banner and ePrint will be unavailable for maintenance from 6 am to 11 am Sunday, February 22nd
U.Direct Instructions
U.Direct training manual now available! Follow these steps to access:
- Log in to Campus Connect
- Click on Employee Services tab
- Ivy Tech Training Portal
- My Training
- Training Manuals
- In the Discipline drop down select Academic Advising
- U.Direct manual is the only option, click View to view and download
- Full training session available on YouTube: http://youtu.be/z4A_WKBo6F4
Campus Closures/Delays
The following campuses/sites were closed or delayed due to inclement weather. If you had students scheduled to take proctored tests in these locations, please work with them to arrange for alternatives.
- Southwest (Evansville, Princeton, and Tell City), closed Mon., Feb. 16th, open Tues., Feb. 16th at 10:00 am
- Tell City closed at 5 pm Weds., Feb. 18th
- Madison, Feb. 16th & 17th, open Weds. Feb. 18th at noon, closed Weds. Feb. 18th at 5 pm, open Thurs., Feb. 19th at noon
- Sellersburg & Perkins Technology Center, closed Feb. 16th & 17th, open Weds. Feb. 18th at noon, closed Thurs., Feb. 19th, open at 10 am Fri., Feb. 20th
- Mid America Science Park, Scottsburg, closed Mon., Feb. 16th, delayed two hours Tues., Feb. 17th
- Lawrenceburg & Batesville closed at noon Mon., Feb. 16th, open Tues., Feb. 16th and Weds. Feb. 17th at noon
- Bloomington campus closed at noon Mon., Feb. 16th, open Weds. Feb. 18th at noon
- Columbus region closed at 1 pm Mon., Feb. 16th
- Franklin, Mooresville & Shelbyville closed at 5 pm Mon., Feb. 16th
- Elkhart closed at 6 pm Weds., Feb. 18th, closed at 2 pm Thurs. Feb. 19th
- Michigan City, open at 10 am (CST) Thurs., Feb. 19th
- South Bend, open at 10 am (EST) Thurs., Feb. 19th, closed at 2 pm
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